Return & Exchange Policy

【Ordering Information】

Orders ship within approximately 1–3 business days (excluding weekends, holidays, and the day of purchase).

Pre-order items ship in order sequence once stock arrives at our warehouse.

※ If your order contains both in-stock and pre-order items, everything ships together once the pre-order items arrive.

※ Pre-order shipping dates follow our official announcements (approximately 14 business days; please check before ordering if you have time-sensitive needs).

【Returns & Exchanges — Fees】

Under Article 19 of Taiwan's Consumer Protection Act, you have a 7-day inspection period starting the day after you receive your order. This is an inspection period, not a trial period — products must remain unopened, in brand-new condition, with complete original packaging.

1. Returns: Requests made within the 7-day inspection period are free of charge, including return shipping. We will provide return instructions.
2. Exchanges: Exchanges are an additional service; the exchange shipping fee of NT$170 is borne by the buyer.
3. Original shipping fees paid on orders placed outside free-shipping periods are non-refundable.

Please contact customer service before returning or exchanging any item to confirm stock and arrangements. Packages sent back without prior confirmation will not be accepted.

Customer service: natalie@yu-bar.com

【Return & Exchange Rules】

1. All ambient-temperature food and general merchandise purchased on this site enjoy a 7-day inspection period. If your item is defective, does not match your order, or you have any other return/exchange need, please apply within 7 days from the day after delivery (e.g., received 8/1 → apply by 8/8).
2. Items must be unopened and in brand-new condition. We cannot accept items with damaged, dampened, opened, partially consumed, or incomplete packaging.
3. Please pack returns securely in the original outer box to prevent damage in transit.
4. Submitting a return/exchange request indicates your agreement to these rules, including our handling of invoice voiding and related follow-up matters.
5. International orders are not eligible for returns or exchanges. Please confirm carefully before ordering.

【Unclaimed / Refused Packages】

1. Once your order arrives at the convenience store or via home delivery, please collect it within the pickup window. If a package is returned to our logistics warehouse because it was unclaimed or refused, we will contact you.
2. To have your order re-shipped, a re-shipping fee of NT$170 must be paid first; we will ship once payment is received.
3. If you do not wish to have the order re-shipped, the order will be cancelled and the product amount refunded within approximately 7–14 business days.
4. For customers with 2 or more unclaimed packages without cause, we reserve the right to cancel orders or decline future transactions.

【How to Request a Return or Exchange】

Please contact our customer service team and we will assist you.

Customer service: natalie@yu-bar.com

【Refund Timeline】

Return shipping takes approximately 3–7 business days (excluding holidays). Once we receive and verify the item is correct, complete, and undamaged, the refund process begins. Refunds take approximately 7–14 business days.